Language: Back to Helpdesk

17 Oct 2017
Knowledgebase Categories
The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

 Articles
 What are the system requirements needed to run Firetrust Encrypt?
 Firetrust Encrypt only requires an Internet browser like Internet Explorer 5.01 or later (Encrypt supports all Internet browsers except Opera). The browser must support Java Applets. Both sender and receiver require an email client that allows sending
 How do I install Firetrust Encrypt?
  Download Firetrust Encrypt from here. Once downloaded, double-click the file to begin the installation. The Welcome to the Firetrust Encrypt S
 How do I install .NET on my computer?
  Click here to download .NET. A
 What files can I encrypt with Firetrust Encrypt?
 You can encrypt any file under 3MB.
 I cannot open an encrypted file emailed to me.
 If you are a user of Benign®, you need to allow applets to be received in your email. To do this in Benign® click Options > Security Profiles > HTML and remove the check mark from Remove applets and embedding. The encrypted f
 How do I decrypt an envelope that was sent or forwarded to my AOL account?
 Old versions of AOL do not support MIME attachments. The method they use to attach files is a format called UUENCODE. The best strategy here is to use a recent version of AOL software. The symptoms of this problem are that you can see the logon screen OK,
 How do I save the encrypted attachment?
 You save the encrypted attachment the same way you save any other email attachment. From your email application, select File > Save attachments. This will save the attachment to the selected folder and preserve the encryption. To display th
 How do I save the decrypted attachment?
 Enter your password in your browser and click on the Save Document pushbutton. If you do not see the Save Document pushbutton on the password screen then you will have entered an incorrect password. Click Back in your browser, the
 How do I open encrypted email attachments offline?
 If you have already opened an encrypted attachment, the decryption algorithm may be stored in your pc's cache. Assuming you do not delete your local cache, you should then be able to go back and open that attachment again, even when you are not connected
 Can I preserve security and still allow receipts of Java applets?
 The Java applet that Firetrust Encrypt uses by default is an unsigned Java client. This means that it operates in the Java sandbox. The Java sandbox is designed to allow a Java applet to run, but not be able to get outside of the sandbox. T
 How do I open attachments that were sent using an old password?
 Simply use the old password that was active the time the attachment was sent to you. If you change your password, it does not affect attachments that were previously received and stored on your local machine.
 Where can I find my password if I have forgotten it?
 Firetrust Encrypt does not maintain passwords. Your password is assigned by the originator of the secure email. Contact them to retrieve it.
 Why doesn't my free Yahoo account display my decrypted email from the attachment preview pane?
 The Yahoo web based email browser intentionally modifies the content of attachments prior to display in an attempt to prevent bad things from happening to its display. You can properly decrypt and display the attachment if you select the Download p
 Why doesn't my Hotmail account display my decrypted email from the attachment preview pane?
 The Hotmail web based email browser strips any active content of attachments prior to display in an attempt to prevent bad things happening to its own display. You can properly decrypt and display the attachment if you select the Download pushbutto
 How secure and private is email that is sent to me using Firetrust Encrypt?
 For years, encryption strength used in Internet security was 40-bits, which has been determined weak by the Internet security experts. 128-bits has become common in the online business community and is considered acceptably strong encryption. Our
 Do I need to install the 128-bit secure versions of Internet Explorer or Netscape?
 No. Firetrust Encrypt does the encryption. It does not rely on the security of the Internet browser or your email client. It is recommended however that you install the highest security possible for your browser.
 Error Message - Internet Explorer has restricted this file from showing active content
 While attempting to open your encrypted file on your Desktop, you get the Internet Explorer Information Bar message: "To help protect your security, Internet Explorer has restricted this file from showing active content that could access your comp
 How do I let the person receiving the file (recipient) know the password?
 The recipient of your Firetrust Encrypt encrypted file will need the password. Do not send the password in the same email as the encrypted file. Sending the password in another email would be safe, i.e: Email 1. Password Email 2. Encry
 Error Message - An error occurred in addressing the email message. Your email program may require that you enter a fully-correct recipient address
 This means that your default email program does not support automatic email creation. To get around your default email program's inability to support automatic email creation in Encrypt, select Desktop, (by "Send encrypted package to:") whi
 Login [Lost Password] 
Email:
Password:
Remember Me:
 
 Main Categories
 Search