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17 Oct 2017
 I get a ' list out of bounds ' error. How do I fix this?
Solution If you get a 'list out of bounds' error then please do a clean uninstall and install of MailWasher Pro.
Note: all your email account, registration and settings will have to be re entered into MailWasher Pro.

Summary

Un-install MW.

Delete the MailWasher appdata directory.

Delete MailWasher Pro registry entries.

Restart computer

Download and install MailWasher Pro



Detailed Instructions

1. Ensure you find the MailWasher appdata directory while MailWasher Pro is still running and installed.

In MailWasher Pro click on Help >> About >> About >> Click the link to where
MailWasherPro stores the data directory>>
C:\Documents and Settings\yourname\Application Data\MailWasherPro

or in Vista

C:\Users\yourname\AppData\Roaming\MailWasherPro\


2. Shutdown MailWasher Pro

To shutdown MailWasher Pro from running on your computer in MailWasher Pro click File > Exit
Or if MailWasher Pro is minimized to the System Tray then right click on the MailWasher Pro icon and left click on Exit.

Computer says 'MailWasher Pro is already running'
then there is a hotkey to bring MWP to the fore if it's hidden:
Shift - CTRL - M
Try that combo to get it back to the screen if you're trying to start it when it's 'already running' but hidden.
Note: the hotkey combo is configurable in MWP.

or try

Click, Ctrl, Alt, Delete on your keyboard, when the Windows Task Manager opens click the "Processes" tab,
      If "Mailwasher.exe" is in the list there, click on it and click, "End Process"


3. Uninstall MailWasher Pro.

Click Windows Start >All Programs > MailWasher Pro>Uninstall MailWasher Pro
then delete the MailWasher appdata directory C:\Documents and Settings\yourname\Application Data\MailWasherPro
or in Vista it will be something like C:\Users\yourname\AppData\Roaming\MailWasherPro\

4. Next delete the MailWasher Pro registry entries

Click > Windows Start >All Programs >Accessories> Command Prompt > and then type in Regedit and press enter on the keyboard.
Then find HKEY_CURRENT_USER\Software\FireTrust\MailWasher Pro and
Right click on MailWasher Pro and left click on Delete and answer Yes to delete

5. Restart your computer.

6. Download and install the latest Mailwasher Pro
Please click http://www.firetrust.com/en/download/mailwasher-pro and then click the 'Download Now' button

A window will show. Click 'Open' and wait while MailWasherPro downloads.

A window will appear. Answer 'Yes' to install MailWasherPro and follow the instructions.

Ensure old MailWasherPro is not running when you install new MailWasherPro.

When you download MailWasherPro then you are downloading the actual program. There are no trial and paid versions. They are one in the same. MailWasherPro by default, is free for 30 days and if the registration key is not entered then MailWasherPro will disable.
When you pay for MailWasherPro a registration key is sent to you and you then paste this key into the registration panel.
MailWasherPro will then be enabled and fully functional for life. You are then entitled download and install future versions of MailWasherPro for free. Windows will remember your MailWasherPro registration key for future installations of any new version of MailWasherPro.   

If you have a new computer and or need to reinstall MailWasherPro after a Windows re install then click http://www.firetrust.com/user/  
You can then get your registration key resent to you by email.


How do I know if I have registered my copy of MailWasherPro?

In MailWasherPro click  Help>>About
and the top of that window should say
About MailWasher Pro 6.3

Also In the middle it will say
This product is licensed to: Your name




Having problems with the above clean uninstall/install of MailWasher Pro then Support can help.



Article Details
Article ID: 378
Created On: 29 Jan 2009 12:34 PM

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